Contact

Get in touch with us!

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Phone Numbers

+92 300 2229009
+92 311 8118321

Office Addresses

Gulistan-e-Johar, Block 19,
Karachi, Pakistan

Office Emails

shopasia.pk@gmail.com
info@shopasia.pk

Have Questions?
We Are Here to Help You

Have a question about your order status, shipping details or our cash on delivery policy? Browse our FAQs below for quick answers, or drop us a message right here. Our customer support team is always ready to assist you and will get back to you as soon as possible. Your satisfaction is our priority.   

Name

FAQ

How can I place an order?

Simply select the product you want to purchase, add it to your cart, and proceed to checkout. Once your order is placed, our team may contact you to confirm the order.

Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available in selected areas of Pakistan. Availability may depend on your delivery location and order details.

How long does delivery take?

Orders are generally delivered within 3–7 business days. Delivery time may vary depending on your location and courier service.

Do you deliver outside Pakistan?

No. Currently, shopasia.pk delivers only within Pakistan.

Which courier services do you use?

We work with different courier partners across Pakistan. The courier may vary depending on your location, service availability, and other logistical requirements.

Can I return or exchange my order?

Yes. Eligible products can be returned or exchanged within 15 days of delivery, subject to our Return & Exchange Policy.

How to return or exchange?

The product must be unused, unworn, unwashed, and undamaged, and must be returned with its original packaging, tags, and accessories. Products with stains, marks, odour, alterations, or signs of use may not be accepted.

What about wrong or damaged product?

Please contact our customer support team as soon as possible after receiving your order. We may request clear photos or videos of the product and packaging to verify the issue.

Can I cancel my order?

Orders may be cancelled before dispatch, subject to the order status. Once an order has been dispatched, cancellation may not be possible.

How much are the delivery charges?

Delivery charges may vary depending on your location, order and applicable promotions. Any applicable charges will be communicated before order confirmation or displayed during checkout.

Can I track my order?

Yes, where tracking information is available, customers may receive a tracking number or delivery update through SMS, WhatsApp, email or other available communication channels.

How can I contact ShopAsia.pk?

For questions regarding your order, products, delivery, returns, or exchanges, please contact our customer support team. Email: shopasia.pk@gmail.com

About Us

Shop Asia has been serving customers since 2015, offering fashion, jewelry, beauty, and everyday essentials. We make online shopping simple, convenient, and accessible across Pakistan.

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